Personal Information Protection Policy – Clear Choice Roofing & Exteriors
Clear Choice Roofing & Exteriors is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with Alberta’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to Clear Choice Roofing & Exteriors and its subsidiaries. The policy also applies to any person providing services on our behalf.
A copy of this policy is provided to any client on request.
What is Personal Information?
Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.
What Personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:
- Deliver requested products and services
- Provide warranties for products and services
- Contact clients about appointments
- Follow up with clients to determine satisfaction with products and services
- Meet regulatory requirements
We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. However, we don’t provide this notification when a client volunteers information for an obvious purpose (for example producing a credit card for payment of work done when the information will be used only to process the payment).
We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in the event you volunteer information for an obvious purpose.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form), or by checking the appropriate box on our form. Their consent orally (in person, by telephone), in writing (by signing a consent form), or by checking the appropriate box on our form.
A client may withdraw consent to the use and disclosure of personal information at any time unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.
We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory.
How do we safeguard personal information?
We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.
We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or mediation of personal information, as well as any authorized access to personal information. We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.
We retain client personal information only as long as is reasonable to fulfill the purpose for which the information was collected or for legal or business purposes.
We render client personal information non-identifying or destroy records containing personal information once the information is no longer needed.
We use appropriate security measures when destroying client personal information including shredding paper records and permanently deleting electronic records.
This document only addresses the use and disclosure of information that Clear Choice Roofing & Exteriors collects from you online or otherwise. We strongly encourage you to ask questions, to be very cautious, and ensure that you are dealing with a reputable site or company before you disclose any personal or financial information to others.
Questions and Complaints
If you have a question or concern about any collections, or disclosure of personal information by Clear Choice Roofing & Exteriors, or about a request for access to your own personal information please contact:
Kirk Ziefflie, General Manager Clear Choice Roofing, and Exteriors
Phone Number: (403) 347-4546.
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 – 6 Avenue SW Calgary Alberta T2P 3W2
Phone Number: (403) 297-2728 Toll-Free: 1-888-878-4944
This Statement was last updated on May 1, 2019. We reserve the right to modify this Statement from time to time and for any reason. If we modify this Statement, we will post the modified Statement on our Website, so please check back from time to time to ensure that you have reviewed and are familiar with the current terms and conditions set forth in this Statement.